Privacy Policy

Custom LED Privacy Policy


The Privacy policy below describes how Custom LED collects and uses information about its customers and website visitors (You or The Users).


What information does Custom LED collect from its Users?
Custom LED collects different types of personally identifiable information in order to be able to provide its services to You. Such information may include but is not limited to name, mailing address, telephone numbers, email addresses, credit card information and other. Users provide all such information voluntarily through various order forms, email messages, telephone, personally face to face etc. sent to Custom LED.

Custom LED also collects different types of non-personally identifiable information that may include referral URL's, Users' IP addresses, Users' use of website, information about the browsers used by the User, etc. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer's hard drive and help Custom LED identify you as the User. You have the choice to modify your browser and thus to reject the Company's cookies.


How does Custom LED use the information it collects?
Custom LED uses all collected information primarily for provisioning the services you have ordered and providing you with on going User support. We may also use your information for sending periodic emails announcing important service changes, new features, technical issues updates and news, promotional activities, etc. You can decide NOT to receive such emails by replying to any of them with "Unsubscribe" in the subject. We may also use your information to send you SMS notifications in case of issues which may lead to service interruption, delayed deliveries etc. User information is also used for improving Custom LED’s business processes to make your overall user experience more rewarding. Your information can also be used for resolving ownership and other disputes and enforcing agreements between you and Custom LED.


Does Custom LED disclose Users' information to third parties?
All personal information collected by Custom LED is treated as strictly confidential. We may disclose User's personal information if required by law. We may disclose part of Users' personal information to our business partners, independent contractors or other third parties when this is required in order to provide the services you have ordered. For example: your Credit card information may be provided for payment confirmation and verification to the partnering entity involved in processing your payment; the personal information of an order may be provided to a courier company for the delivery of goods.  The use of any data provided by Custom LED to these partnering service providers is governed by their own Privacy Policies and is beyond Custom LED’s control.

Custom LED may transfer Users' personal information on the occasion of a sale of the company's business.


What does Custom LED do to prevent loss, misuse or alteration of Users information?
We strictly apply all industry standard security measures to protect your personal information. Such measures include without limitation: data encryption, password protected access to Users' personal information, limited access to the sensitive data, encrypted transfer of sensitive data submitted by the User through Custom LED’s order forms, login forms etc. There may be security and privacy limitations, which are beyond Custom LED’s control. By choosing to provide personal information to Custom LED you understand and agree that the security, integrity and privacy of your information cannot be 100% guaranteed.

Custom LED’s reserves the right to change this Privacy Policy at any time. Such changes will become effective and binding after their posting on the macropackaging.co.uk or macropackaging.com website. You agree to regularly review this Privacy Policy for revisions and updates. By continuing to use Custom LED’s services and website after any posted revision, you agree to those changes.


Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@customled.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Custom LED, 320M Mayoral Way, Team Valley, Gateshead, Tyne and Wear, NE11 0RT
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
•    The right to be informed about our collection and use of personal data;
•    The right of access to the personal data we hold about you (see section 12);
•    The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);
•    The right to be forgotten - i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);
•    The right to restrict (i.e. prevent) the processing of your personal data;
•    The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
•    The right to object to us using your personal data for particular purposes; and
•    Rights with respect to automated decision making and profiling.
 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.
 For further information about your rights, please contact the Information Commissioner's Office or your local Citizens' Advice Bureau.


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